My wife and I were completely lost with the entire Medicare Process and Products available. This was even after reading the ongoing bulk of mail we were receiving in the mail. By chance we received Susan’s name from a friend. During our appointment with her she provided us with an overview on the different parts to Medicare before discussing Medicare Supplement, Part D Prescription and Medicare Advantage. She answered all our questions and my wife and I felt we finally had a good understanding of the Medicare Process. At no time did she ever pressure us to take a particular plan. In fact, she gave us a few days to digest all the information and options and answer a few more questions for us. We signed on a few days later.
She was a true professional to work with and would highly recommend her.
I had a great experience working with Susan regarding Medicare and LTC insurance. Susan is extremely knowledgeable in both areas, I found her to be professional, patient, and eager to guide and offer valuable suggestions. She answered my calls promptly, Her friendly and caring manner made it very easy for me to accomplish what I needed to do as I enter this new phase in my life, The initial Medicare process is overwhelming, to say the least. Susan eased my mind and made me feel so much better by the time she left my house. I feel very fortunate that I connected with her and will continue to work with her in the future. Would I recommend her? You bet! You will not be disappointed.
We contacted Susan to inquire about long-term care insurance after we spent 5 years taking care of my elderly Mother. It was a stressful and exhausting time in our life. Susan was very knowledgeable and helped us select the right policy for our needs. We are so glad we got this policy as my husband, a fit, healthy former gymnast, was recently diagnosed with Parkinson’s Disease. We have no idea how fast or far this disease will progress, but knowing we have long-term care insurance helps us keep our worries at a manageable level.
When I first made contact with Susan I was very impressed with her knowledge, experience and high level of professionalism. She has high aptitude for applying the right coverage based on individual needs, while providing and simplifying the key elements needed for the customer’s selection. What I liked most about Susan was the fact that there was no pressure to purchase “Long Term Care Insurance”. Susan is very unique, trustworthy, and extremely helpful. I would recommend her without any hesitation. I consider myself extremely lucky to have met Susan, buying “Long Term Care Insurance” was the best decision I made, and would use her expertise to purchase any other coverage in the years ahead. Thank You Susan!
We found our way to Susan at a time when we were frustrated and felt lost with the process of purchasing Long Term Care coverage. We spoke with others offering this product and did not feel comfortable prior to working with Susan. She is a hard working, caring professional that will put you first, Susan will make sure you are getting the product that is right for you.
My wife Karen and I have worked with Susan for over 15 years. She is very knowledgeable in all aspects of the LTC industry. With Susan’s help we purchased the right products for our individual situation. These products have performed well over the years and we remain very satisfied with our choice of coverage. We would recommend Susan to anyone who is looking for insight and guidance regarding long term Care coverage.
Susan D. Pepe was a god send. I had no idea how to even start looking for my insurance. She was so helpful and caring and patient. She took the time to explain the different insurances in detail, and always got back to me if I had a question.
Having LTC coverage was an important component of managing my mother’s aging, but it is a complicated and changing area, so having someone knowledgable, competent, and trustworthy to support us through the process meant a lot! We feel so lucky to have Susan as our agent! Thank you, Susan!
I have enjoyed working with Susan for the past 8 years. I find her very responsive to my questions and has very clearly explained my policy’s details. She has always been easy to reach and very flexible in accommodating my requests. I trust her advice and professionalism in every way.
Couldn’t be happier about my experience with Susan. She gave a thoughtful, concise explanation of alternatives and provided a persistent follow-up with the insurance provider to successfully resolve an initial rejection.